Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at odinoraofficial@gmail.com. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will send you return instructions, including where to send your package. Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

You can always contact us for any return questions at odinoraofficial@gmail.com.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene and safety reasons, earrings may not be eligible for return if they have been worn or removed from their original packaging.

We also cannot accept returns for custom or personalized items, final sale items, or gift cards. Please contact us if you have questions about your specific item.

Exchanges

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-day cooling off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at odinoraofficial@gmail.com.